Pre-Counseling Information
Empowering the human potential is the reason we do what we do. We want you to have the independence to reach your goals.
As the most import person in our business, we will listen to you and your physician to give you the personalized orthotic and prosthetic care you need to recover from your injury. However, we cannot do that without getting to know you. Therefore, each of our patients go through pre-counseling the during their initial appointment to ensure we give them the best experience.
Before Your First Appointment
We want you to feel at home here whether if this is your first time, or if you are transferring from another prosthetic or orthotic provider.
Once you call our office, we will ask you a few questions and then send you information on our products and services. We will also answer any question you may have about us or your situation. You can then schedule your free initial evaluation right way, or you can call us back when you feel ready.
If this is your first time getting a prosthesis or orthosis, you will need a prescription from your physician, who must approve or release you for fitting. Experienced users may want to consult their physician as well. We have to fit you according to your weight, physical strength, pain, and your level of discomfort. Your physician can help you evaluate these things.
You should then contact your insurance company, workers compensation carrier, adjuster, employer, and managed care authorization representative.
What to Bring for Your First Visit?
To make your initial visit go smoothly, we recommend that you bring the following documentation with you.
- All Active Insurance Cards
- Provides critical billing information and lets our staff identify your coverage
- Let us know if you are the subscriber or not (I.e. It’s your spouse’s insurance)
- Photo ID
- Prescription or Referral
- Co-Payment for any applicable associated service cost. We accept cash, credit cards, and checks
Your First Visit
We know that you are under a lot of stress, and we want you to leave our office with a sense of hopefulness. Therefore, we will do everything we can to help you relax and understand your situation.
During your first visit, your clinician will thoroughly examine you and recommend what he or she sees as the appropriate prosthesis or orthosis for your situation. We will then begin your fitting process while we answer your questions about your care and rehabilitation.